Khaleej Times, Wednesday, Aug 17, 2022 | Muharram 19, 1444
Abu Dhabi Airports inks agreement with ICP to enhance service quality
Emirates: Abu Dhabi Airports, the operator and
manager of the emirate’s five airports, has recently signed an agreement with
the Federal Authority for Identity, Citizenship, Customs and Port Security
(ICP), to boost service quality and enhance passenger experience.
The agreement stems from Abu Dhabi Airports and ICP’s keenness to adopt best
practices in areas of security, safety and air transport. This partnership aims
to achieve the highest levels of service excellence at all terminals and
facilities of Abu Dhabi Airports.
Commenting on the agreement, Major General Saeed Al Shamsi, Executive Director
of the General Directorate of Residency and Foreigners Affairs in Abu Dhabi,
stated that this agreement is a testament of a long-standing journey of joint
efforts and collaboration with Abu Dhabi Airports and various entities related
to the authority’s services provided through the Department of Air and Sea
Ports.
He highlighted that the authority is leading the mission of enhancing travel
procedures of passport checking and passenger transit procedures in alignment
with the highest service quality standards, leveraging state-of-the-art
technologies and systems to verify travel documents and entry permits for
departures and arrivals, especially through smart gates and electronic service
stations.
Al Shamsi added that the signing of this agreement reflects mutual interest to
advance work mechanisms, highlight potential collaboration areas and reinforce
commitment by a unified vision that instils a culture of service excellence.
Shareef Hashim Al Hashmi, CEO of Abu Dhabi Airports, said: "Our agreement with
the Federal Authority for Identity, Citizenship, Customs and Port Security is a
reflection of the continuous collaboration with strategic partners to enhance
the business ecosystem and improve passenger experience at Abu Dhabi airports in
a way that embodies the wise leadership’s vision to provide distinguished
services to travellers, which contributes to strengthening Abu Dhabi’s position
as a leading global destination.”